RETURNS/ REFUND POLICY

Tatfat is produced with care and love, and we strive for 100% customer satisfaction,  However, there may be an occasion when you feel it necessary to return a product and we’re here to help.

In the event you are not happy and wish to return or exchange the product, please follow the  instructions below:

Please ensure your product is eligible to be returned.

Only items bought directly from this website can be returned through our return policy. Items bought through any other source must be returned to the original point of purchase.

If you change your mind about an unused item you have bought in the last 14 days, simply    return it unopened in its original condition and it original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. 

If the item was damaged when delivered to you, an exchange or refund will be offered. 

Your item needs to have a receipt or proof of purchase.

Product returns and/or refunds will only be accepted within 30 days of purchase.

We are only able to offer a replacement if the item is in stock. 

We can only exchange products to the same value as the original order.

Expired products beyond the 30 days are not eligible for return/refund.

Opened or used products cannot be exchanged or refunded. 

Refunds will be linked to the credit/debit card of the original payment.

Repeated return requests are subject to review. We reserve the right to deny multiple return/refund requests.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please allow 14 days for processing.

 

Shipping is free within the UK.

Please allow 3-5 working days for delivery. 

Orders taken from outside the UK will be charged additional taxes and custom costs. Each order will be asessed individually. Orders will also require additional delivery time.